Privacy Policy

Effective Date: August 2026

At MTS Cigar Co. (“we,” “our,” or “us”), we are dedicated to safeguarding the personal data of our customers and visitors. This Privacy Policy details the types of information we collect, how it is used, and the measures we employ to secure your information.

1. Information We Collect

We collect information you provide directly to us when interacting with our website:

• Contact & Account Details: Name, email address, phone number, and physical billing/shipping addresses.
• Age Verification Data: Date of birth and identification credentials necessary to comply with federal/state tobacco age verification statutes.
• Transaction Information: Order details, product selections, and payment tokenization data (we do not store raw credit card numbers on our servers).
• Communication Records: Feedback, support requests, and subscription preferences for the MTS Club newsletter.

2. How We Utilize Your Information

Your information is collected solely for legitimate business operations:

• To fulfill, humidify, package, and ship your product orders via trusted carriers (USPS).
• To perform mandatory legal age verification checks prior to dispatch.
• To provide order confirmation emails, tracking notifications, and client concierge support.
• To deliver exclusive product drops and event invitations to opted-in MTS Club members (you may opt out at any time).

3. We Never Sell Your Personal Information

MTS Cigar Co. does not sell, rent, or lease your personal information to third parties or marketing data brokers. We share data only with verified service providers essential to completing your transaction (e.g., Clover payment processors, USPS shipping carriers, and age verification services).

4. Data Security & Encryption

We employ industry-standard 256-bit Secure Socket Layer (SSL/TLS) encryption to protect sensitive data transmitted between your browser and our servers. Our payment gateway partners operate in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

5. Cookies & Tracking Technologies

We use essential session cookies to preserve your shopping cart items, track age verification modal state, and ensure optimal website navigation. You may adjust browser cookie settings at any time.